Privacy Policy

1. Introduction

This Privacy Policy describes how PostOffice (hereinafter referred to as “we”, “our”, or “the company”) processes and protects your personal data when you visit our website www.postoffice.lv or use our property management and administration services. We are committed to ensuring the protection of your privacy and personal data in accordance with the applicable laws of the Republic of Latvia and the European Union, including the General Data Protection Regulation (GDPR).

2. Collection and Types of Personal Data

2.1. Information We Collect

We may collect and process the following personal data:

Identification data: name, surname, personal identification number.
Contact information: email address, phone number, mailing address.
Financial information: bank account number, payment history.
Technical data: IP address, cookie files, browser type, and version.
Communication data: any communication with us, including emails, phone calls, and contact form submissions.

2.2. Methods of Collection

We collect personal data in the following ways:

Directly from you: when you fill out contact forms, sign contracts, or communicate with us.
Automatically: through cookies and other tracking technologies on our website.
From third parties: public registers, business partners, or other lawful sources.

3. Purpose of Using Personal Data

We use your personal data for the following purposes:

Service provision: to fulfill contractual obligations and provide our services.
Customer support: to respond to your inquiries and provide necessary assistance.
Improvements: to analyze and enhance the quality of our services and website functionality.
Marketing: to send you information about our services if you have given your consent.
Legal purposes: to comply with legal requirements and protect our legitimate interests.

4. Legal Basis for Data Processing

We process personal data based on the following legal grounds:

Contract performance: data processing is necessary to fulfill a contract with you.
Legal obligations: to comply with the laws and regulations applicable to us.
Legitimate interests: to maintain and improve our services and protect our rights.
Consent: when you have given clear and unambiguous consent for specific data processing activities.

5. Personal Data Retention

We retain your personal data only as long as it is necessary for the purposes for which it was collected or as required by law. Afterward, the data is securely deleted or anonymized.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Our employees are trained and committed to confidentiality obligations.

7. Sharing Personal Data with Third Parties

We may share your personal data with the following third parties:

Service providers: IT service providers, accounting firms, legal consultants.
Government authorities: when required by law or a court order.
Business partners: only when necessary for service provision and with your consent.

All third parties to whom we transfer your personal data are bound by contractual obligations to ensure data protection in accordance with this Privacy Policy and applicable laws.

8. International Data Transfers

We do not transfer your personal data outside the European Economic Area (EEA). If such a necessity arises, we will ensure that all GDPR requirements related to international data transfers are met.

9. Use of Cookies

Our website uses cookies to personalize content, provide social media features, and analyze traffic. Cookies are small text files that are stored on your device. You can manage cookie settings in your browser. For more information, see our Cookie Policy.

10. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Right of access: the right to know what personal data we process.
Right of rectification: the right to request the correction of inaccurate or incomplete data.
Right to erasure (“right to be forgotten”): the right to request the deletion of data under certain circumstances.
Right to restrict processing: the right to request that data processing be limited.
Right to data portability: the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to object: the right to object to the processing of your data based on our legitimate interests or direct marketing.
Right to withdraw consent: if data processing is based on your consent, you can withdraw it at any time.

To exercise your rights, please contact us using the information provided below.

11. Contact and Complaints

If you have any questions, concerns, or complaints about how we process your personal data, please contact us:

Email: info@postoffice.lv
Phone: +371 27744487
Address: Jasmuižas iela 18 k-1, Latgales priekšpilsēta, Rīga, LV-1021

If you are not satisfied with our response or believe that we are processing your personal data unlawfully, you have the right to file a complaint with the Data State Inspectorate.

12. Changes to the Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or legal requirements. If we make significant changes, we will notify you by posting a notice on our website or contacting you directly. Please regularly review this policy to stay informed about the latest changes.

Last updated on: 10/06/2024